Unsmooth Lighting

Posted by JacobA1 on

Hi, I know this is a stupid question and I suppose irrelevant as long as the printer still prints, but it would be nice to know. When I take the lid off the printer no red light comes on and it use up previously, and when I print the lights dims which is fine but it then seems to jump and flicker. Is this a problem with the printer or just me ?


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4 comments

  • @JacobA1 Thanks for trying. This would confirm a hardware issue.  I have sent you a private message with the service options for your printer.
     
    Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums. Let me know. 

    Asmita I am an HP Employee
    asmita6658 on
  • Hi yes I have tried both of these and yet neither of then have worked. Thank you anyway 

    JacobA1 on
  • Hi yes I have tried both of these and still it’s not working. But thank you anyway 

    JacobA1 on
  • @JacobA1
     
    Greetings!
     
    Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there seems to be an issue with the LEDs on your Sprocket printer.
     
    Don’t worry, I’m here to help!
     
    Let’s try these steps -
     
    Step 1 Update the printer’s firmware -
    Make sure your mobile device is connected to the Internet and then open the HP sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Your printer must be charged to 25% or higher before a firmware update. 
     
    Step 2 Reset the printer -
    Remove the Paper Cover and press and hold the small round button near the Paper Tray until the printer turns off. The printer will automatically restart. When you complete a hardware reset, your personalized settings will not be reset (Custom Name, Personal Color, etc.).
     
    To learn more about the Status LED Indicator Light, please refer to page# 2 of the service guide.
     
    Hope this helps!
     
    Let me know how that goes.
     
    To thank us for our efforts to help you, click here to access your public post and Select – “Accept as solution” and click on the  "Thumbs up". 
     
    Have a great day ahead 🙂

    Asmita I am an HP Employee
    asmita6658 on

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