Sproket printing blanks

Posted by tlloyd83 on

I have gone through the many forum posts about this and followed all of the instructions in your responses and videos but my HP sprocket is still printing blanks. It is a new pack of Zink paper and I have tried 3 packs.

 

The printer is:

- Fully charged

- not showing up as needing an update

-loaded with new paper, including the blue card

- been reset about a dozen times now

 

it spits out the blue card, then after a second or two prints a perfectly blank photo.

The printer was working fine until I ran out of paper, I purchased more (and now have purchased even more) and nothing works.

Please do not cut and paste the same thing I have seen on everyone else's support page, I have tried it, it has not worked


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1 comment

  • @tlloyd83, Welcome to HP Support Community!
     
    If you have already performed the steps from the document Improving Print Quality and the issue persists, it could be a hardware failure.
     
    Please reach out to the HP Support in your region regarding the service options for your printer.
     
    Hope this helps!
     
    Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

    TEJ1602 I am an HP Employee
    TEJ1602 on

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