Sprocket won’t print

Posted by bethwin on

Hi! So I’ve started using my sprocket again after a year and it won’t print. It uses the calibrating sheet and connects, but when I try to print it doesn’t even make any noises, even when the app says it’s printing. I’ve tried everything on the troubleshooting, like resetting and charging and changing the paper so I don’t know what’s wrong. I don’t want it to be a waste of money. Thank you.


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7 comments

  • Please check again 🙂
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that’ll help us and others see that we’ve got the answers!

    I am an HP Employee

    Betty0610 on
  • I don’t see any private message. 

    PlanoBill1 on
  • I have sent you a private message with the phone number, for more details that cannot be shared in a public post.
     
    Please do check your inbox on the forums page for the private message.
     
    Let me know if this helps.
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that’ll help us and others see that we’ve got the answers!
     
    Thanks!

    I am an HP Employee

    Betty0610 on
  • Thanks, but your link as well as all other efforts lead me nowhere . How do I actually contact the HP support team in order to deal with this hardware issue?

    PlanoBill1 on
  • I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.
     
    Link: www.hp.com/contacthp/
     
    Note:  Select the country accordingly to get the contact details for support.
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that’ll help us and others see that we’ve got the answers!
     
    Thanks!
    Have a great day!

    I am an HP Employee

    Betty0610 on


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