sprocket won’t connect

Posted by ku3land on

I’ve tried literally everything my sprocket will connect to the Bluetooth on my phone but not to the app. It’s the biggest pain ever and I’ve never been so mad. I’ve gone through all the comments and questions and nothing works. Any ideas?


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3 comments

  • @Vann56, Welcome to HP Support Community!
     
    If you have already performed the steps from the document HP Sprocket Printers – Sprocket Does Not Connect or Print and the issue persists, it could be a hardware failure.
     
    Please reach out to the HP Support in your region regarding the service options for your printer.
     
    Hope this helps!
     
    Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

    TEJ1602 I am an HP Employee
    TEJ1602 on
  • It won’t connect for me either!!

    Vann56 on
  • @ku3land, Welcome to HP Support Community!
     
    I see that you’re unable to connect the printer to the App on your mobile device. Follow the steps below to resolve the issue-
     
    Confirm mobile device settings
    Make sure your mobile device settings allow a connection with your Sprocket.

    Turn on the Sprocket.

    On your mobile device, open the Bluetooth settings menu, and then make sure Bluetooth is enabled.

    Check the settings on your Android or iOS device.

    Android devices: On your mobile device, open the Location or Location Services menu, and then make sure the setting is turned on.
    NOTE: 
    You can turn location permission on to connect and print, and then turn it off when you are not using the Sprocket.

    iOS devices: Previously paired Bluetooth accessories such as Apple AirPods might interfere with the initial discovery of the Sprocket. Unpair the accessory from the Bluetooth menu of your device before initial pairing with your Sprocket. The accessory can then be paired again after the Sprocket is connected.

    On your mobile device, open the HP sprocket app.

    Tap the Menu icon , tap sprocket, and then tap Manage Printers.
    A list of available Sprockets displays.

    If your Sprocket displays: The Sprocket is connected.

    If your Sprocket does not display: Tap Add New Printer, and then tap the name of your Sprocket.

    If the issue persists, continue to the next step.
     
    Reset your mobile device and Sprocket
    Reset your mobile device and Sprocket to clear any error state.

    Forget the printer under Bluetooth devices. Turn off your mobile device, and then turn it back on.

    Turn on the Sprocket.

    Remove the Paper Cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds until the Sprocket turns off.
    NOTE: 
    The location of the Reset button varies by Sprocket model. Typically, the button is located underneath the Paper Cover, but can also be found on the outside next to the charging port.

    Example of resetting the HP Sprocket Select Photo Printer

    Turn on the Sprocket.

    Try connecting the devices and print.
     
    Hope this helps! Keep me posted. 
     
    Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
     
     

    TEJ1602 I am an HP Employee
    TEJ1602 on

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