Sprocket won’t come on

Posted by Alainahallam123 on

My sprocket is charging but it will not come on, any ideas why?


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1 comment

  • @Alainahallam123, Welcome to the HP Support Community!
     
    Make sure the Sprocket is charged for at least 30-60 minutes before powering ON.
     
    Reset the sprocket

    Remove the paper cover.

    Locate the Reset button.

    With a paperclip or pin, press and hold the Reset button until the Charging Indicator light turns off.

    Replace the paper cover, and then turn on the printer.

     
    Let me know how this goes.
     
    If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

    KUMAR0307 I am an HP Employee
    Kumar0307 on

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