Sprocket printing multiples

Posted by Ryuzaki721 on

After selecting the photo to print on the HP Sprocket app I push the print button, but instead of printing the one photo that I said to print it prints 2 copies of the same photo. I don’t know why it’s doing this, but I only push the print button once. Any help or suggestions would be greatly appreciated!

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3 comments

  • @Ryuzaki721,
     
    Thank you for the update,
    I appreciate your time and efforts,
     
    I’m glad your issue is resolved.
    You’ve been great to work with and it has been a genuine pleasure interacting with you.
    I hope both you and your product works great and remain healthy for a long time 😉
     
    Take care now and do have a fabulous week ahead. 🙂

    Flower_Bud on
  • flower_Bud,Resetting it completely fixed my problem! I had just got the printer when it started printing duplicate photos so I was very concerned that there might be something wrong with the one I had bought. Thank you so much it’s working perfectly now!

    Ryuzaki721 on
  • Hi @Ryuzaki721, Thank you for posting on HP Forums,Flower_Bud is at your service. As I understand, your printer is printing two photos at a time. No worries, as I’ll be glad to help you, that said, I’ll need a few more details to dissect your concern & provide an accurate solution: When was the last time it was working fine? Were there any recent changes made?  To resolve this issue, please perform reset on your printer:

    Turn on the printer.
    Locate the reset button near the charging port.Figure 1: Locating the reset button
    Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.The printer resets and turns off.
    Turn on the printer.

    Once completed, please try printing. Keep me posted.
    Have a great day,
    Cheers 🙂

    Flower_Bud on

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