sprocket printing blue

Posted by jlee32 on

i bought a sprocket yesterday and was really excited to start printing, however all my photos came out with a blue tint. I've tried restarting, putting through the smart sheet again, updating firmware and all the possibilities suggested on hp support. However it has not fixed the problem! I'm very disappointed, is it because of a bad batch of photo paper? how can I resolve this 

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  • Hi my pictures on my new hp sprocket select are printing out with a blue tint and I’ve tried recalibration and doing all the steps the hp virtual agent told me too and the firmware is also updated. What do I do now?

    Nour on
  • @Lbk3
    The possible steps that could resolve the printer quality issue are in this document: https://support.hp.com/in-en/document/c05660842
    If you have tried all the steps in the above document, I would personally suggest you contact our HP Support. 
    Click here: https://support.hp.com/us-en/contact-hp?openCLC=true
    Make sure you select the Country and Region.
    Keep me posted, how it goes!
    If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that’ll help us and others see that we’ve got the answers!
    Welcome to the HP Community:)
    Have a great day!

    Raj1788I am an HP Employee 
    Raj1788 on
  • I also have the same issue. I have updated firmware, re calibrated multiple times and reset with no luck – still getting blue tinged photos 

    Lbk3 on
  • @jlee32
    A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.
    It looks like have tried all possible steps mentioned in this document to improve the HP Sprocket Print Quality, since those steps failed to resolve the issue. I’m afraid, it’s a possible hardware failure. I’ve send you instructions on a private message on how to reach your regional HP Support. Could you please check your inbox on the forums page for the private message.
    Have a great day!

    Senan6806 I am an HP Employee

    senan6806 on

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