Sprocket error message (26:3D)

Posted by Emilie1910 on

Hi, all. Hope you can help.   I love my Sprocket and am able to sync it to my iPhone, but not to my iPad.   Every time I attempt to sync the error message is:

 

pairing unsuccessful 

HP Sprocket (26:3D) is not supported.

 

Any suggestions on why this is occurring?  Is it truly not Supported?

 

Thanks for any insight!


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2 comments

  • Hello, Please check the printer specifications and supported mobile operating systems in the link :http://h10032.www1.hp.com/ctg/Manual/c05280005 Also make sure you disconnect your iphone from sprocket before connecting it to ipad. Hope this helps.  

    MTEJ

    MTEJ on
  • H,,what iOS version do you have on your iPad? do you make sure to UnPair the printer from your iPhone first or turn off its Bluetooth prior trying to pair it with your iPad? Shlomi

    Say thanks by clicking the Kudos thumb up in the post.If my post resolve your problem please mark it as an Accepted Solution 🙂

    ShlomiL on

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