About three hours ago, I turned on my Sprocket to edit & print a photo. The Sprocket app told me there was a firmware update, so I let it load. Mistake #1
I then selected and edited my photo, and sent it to print. Twenty minutes later, it still hadn't printed.
Looking at the app, it said it wasn't connecting to the printer. I checked my bluetooth, and although it was on, it wasn't connecting to the Sprocket.
I then checked the community for solutions. Mistake #2.
I turned off Bluetooth, turned it back on. No joy.
I turned off the phone, turned it back on. No joy.
I turned off the Soricket, turned it back on. No joy.
I did a hard reset on the Sprocket. No joy.
I then uninstalled the Sprocket app. Mistake # 3.
I then downloaded and tried to reinstall the Sprocket app. Reinstall failed. Tried again. Failed. Tried a third time, and it finally worked.
I then tried to add my Sprocjet to the app. But, although it sees the Sprocket - my Sprocket name is listed as a device to select - it connects, but fails to pair, giving me a pop-up window that says "oops, something went wrong... blah, blah, blah..."
I now have a useless Sprocket.
I have tried all the fixes several times prior to uninstalling - turning off/on phone, turning off/on Sprocket, hard resetting Sprocket, turning off/on bluetooth .
My problem now is I don'the even have a working app, because I can'tell get past the "add Sprocket" step.