Sprocket 200 will not charge fully or function with the App on my phone

Posted by TaxiGWENA on

Sprocket 200 will not charge or complete its setup with the app on my phone. It almost gets to end an displays an error message


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  • @TaxiGWENA, Welcome to the HP Support Community! If the sprocket is not charging, perform the steps from this document - Blinking Red Charging Indicator Light Update the software on the iOS deviceGo to Settings > general > Update the software Re-install the sprocket app on the iOS device. Perform the steps mentioned in this document to resolve installation and connectivity issues- Sprocket Does Not Connect or Print If the issue persists, let us factory reset the sprocket:To factory reset Sprocket 200 need to hold power button until LED flashes rapidly then release button and press once more to power off. The press again to power back on. Check if this helps. Keep me posted.  Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!Have a great day! 

    KUMAR0307 I am an HP Employee
    Kumar0307 on

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