Sprocket 2-in-1 won't power on/charge

Posted by 09Starman on

I just bought a Sprocket 2-in-1 and after setting up the app and printing a picture, I got an on-screen message that a firmware update was available. I downloaded the update and installed it following the on-screen instructions. The instructions said that upon completion, the sprocket would shut itself off. After waiting several hours, the sprocket was still on and I couldn't get it to shut off with the power button. I reset the printer and now it won't turn on in either the camera or printer mode. When I plug the charger cable in, nothing happens. I have tried several different power supplies and the USB port on my computer. I get no LED indicator and the printer won't turn on. Any help will be appreciated..


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1 comment

  • Hi @09Starman
     
    Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
     
    I understand that the HP Sprocket is not charging or powering on.
     
    This seems to be a Hardware issue with the Sprocket.
     
    I would request you to contact out Phone Support for Service Options.
     
    Step 1. Open link: www.hp.com/contacthp/
    Step 2. Enter Product number or select to auto detect 
    Step 3. Scroll down to “Still need help? Complete the form to select your contact options”
    Step 4. Scroll down and click: HP contact options – click on Get phone number and phone number appear.
     
    Thank you.

    KrazyToadI Am An HP Employee
    KrazyToad on

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