Like many others, I purchased the HP Sprocket in order to print a still image of a video and be able to scan/watch the video later on. I’m unsure how the community has “given feedback” and thus HP decided to remove the one feature many of us bought the device for. I tried customer service over the phone and they said to reinstall an older version of the sprocket app. Can’t do that. Apple App Store automatically downloads the latest version.
so hp, how can we exchange or at least get the feature back? Why was it taken off in the first place? Did another company patent this technology?
any way to get a refund since we were misled on the product features?