Re: I have an error message on my Sprocket 2-in-1 that says the paper cover is open, when it is c...

Posted by rob_ellis on

I have the same error on my new printer.  Looking carefully at the back cover i think there is meant to be a trigger to tell the camera when it is closed but for some reason it isnt doing its job correctly. 


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4 comments

  • I am also having the same issue with my sprocket we have tried resetting feels like cover is installed correctly but still blinking and give us the cover error message on the app

    Boothg on
  • @rob_ellis
     
    Thanks for the reply.
    I appreciate your time and effort.
     
    This looks like a hardware issue.
    I am sending you a private message with the service options. Please check the mailbox icon at the top-right corner of this screen.
    I hope this helps resolve this issue completely.
     
    Cheers.

    Sandytechy20 I am an HP Employee
    sandytechy20 on
  • Followed these steps but it didnt make a difference, the light continues to flash red and the camera/printer still seems to think the cover is open – even though it clearly isnt.

    rob_ellis on
  • @rob_ellis
     
    Welcome to HP forums, I see that you are getting “paper cover is open” error.
     
    Replace the paper cover, and then resend the print job.
    You can also refer this HP document for more assistance:- Click here
     
    Let me know how it goes.
    To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
    Cheers.

    Sandytechy20 I am an HP Employee
    sandytechy20 on

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