Printing blank sheets

Posted by Tlynn034 on

Just set up my sprocket according to the user manual, when printing blank sheets come out and nothing prints on the paper. I reset the sprocket and still having the same issue. I am using the required print paper.

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6 comments

  • Same for me. I’ve got a Sprocket plus (B9:F1), software version 1.0.5, material version 6.
    The paper has been installed as recommended. When I want to print only one picture, the orange paper comes out which is normal but then all the paper sheets are coming out and all white :( Any idea on how to solve the issue? I’ve tried with 3 paper package, it always doing the same thing.

    Virginie on
  • Hello @Salmankhan78696 -  If you can help us answer a few questions, we might be able to solve this for you. 1.)  What brand/model of mobile phone are you utilizing?2.)  Can you confirm the Sprocket app version?  In the Sprocket app, go to Menu → About3.)  How are you printing the photos to Sprocket?  Are you sending several photos in succession (queiing them), or printing the next photo only after the first print has ejected? Thanks in advance for helping us troubleshoot your issue.

    *I am an HP employee*The comments above represent myself and do not reflect the opinions of HP.If my post solved your issue, please click “Accepted Solution” on the post . To show appreciation for my help, please click the “Thumbs Up Icon” below! Thank you 🙂

    Spectre_Envy on
  • It keeps printing blank pages the first pictures came out fine rest all blank and I’ve been on the hp sprocket trying everything it says still no luck

    Salmankhan78696 on
  • Mines not working either

    Salmankhan78696 on
  • @Tlynn034, sorry to hear about the trouble with your sprocket printer.  Could you please check the direction you loaded the paper into the printer?  If you happened to load the paper upside down, you’ll have paper ejected but nothing printed on it.  Make sure the paper is loaded with the HP logos facing down.  For more help on paper loading, please see our user guide here:  http://hpsprocket.com/sprocket-userguide.pdf Thanks and we hope you enjoy the sprocket!

    *I am an HP employee*The comments above represent myself and do not reflect the opinions of HP.If my post solved your issue, please click “Accepted Solution” on the post . To show appreciation for my help, please click the “Thumbs Up Icon” below! Thank you 🙂

    Spectre_Envy on


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