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Picture won't come up to preview screen
Posted by raginfeet on
When I select a photo from my gallery it does not come up to the preview screen. The circle just keeps spinning. I have tried several times, waiting several minutes, and nothing happens. I have also uninstalled and re-installed the sprocket app. If I choose a photo from my wallpapers, it works fine.
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I have a sprocket 200 serial number TH89F23122,I have not used it for about a year,when I try use it the red light flashers continues to flash with the charge cable but will not turn on
Was having the same problem and tried taking a screenshot of the photo I wanted to print and it worked! Another workaround option until you guys push out an update.
The editing and saving worked! Kind of a nuisance, but at least I can use it now. Btw, didn’t really have to edit, just saved and it still worked. Thank you for your help.
We’re aware of this issue and working to address it right now. Can you try editing the photo in your phone gallery (e.g: cropping or adding a filter), then see if you are able to open the preview? Alternatively, you might try e-mailing that same image back to yourself, saving it to your phone, then opening it in the Sprocket app. I recognize this is a hassle, and we’re working feverishly on a fix. Thanks for your patience!
*I am an HP employee*The comments above represent myself and do not reflect the opinions of HP.If my post solved your issue, please click “Accepted Solution” on the post . To show appreciation for my help, please click the “Thumbs Up Icon” below! Thank you 🙂