Photos printing with a pinkish/black line down the middle

Posted by Jwhite8 on

I wondered if anyone could help me resolve an issue that I have recently got with my sprocket printer? I was using my photo printer and it was working fine but now when I print my photos I get a pinkish/black line running down the centre of my photo. I put a new pack of 10 HP Zink photo paper in and calibrated it with the blue card but the line is still appearing on my photos. Does anyone know why this is, and how I can resolve this? I have had this product less than a year, so I would like to fix the problem as soon as possible. Many thanks

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9 comments

  • Thank you for your swift reply. I am in the UK. Help to find the correct contact information would be very much appreciated. Many thanks.

    Jwhite8 on
  • Hello @Jwhite8
     
    Thanks for the reply!
     
    I understand that you are having difficulty finding the number for HP phone support. Please let me know which country are you from. I will try and get the contact information for you.
     
    I will watch for your reply.
    Thank you & have a great day 🙂
     
    Please click “Accepted as Solution” on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the “Thumbs Up Icon” below!

    Please click “Accepted as Solution” on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the “Thumbs Up Icon” below!DVortex I am not an HP Employee

    Dvortex on
  • Hello, I just wanted to ask how to get my case number and phone number for hp phone support? I’ve followed the steps you have advised but I’m not getting any other options for support other than for this forum. Many thanks

    Jwhite8 on
  • Thank you for all your help and advice, I shall contact HP phone support and go from there. Thank you again!

    Jwhite8 on
  • Hello, @Jwhite8
     
    Thanks for the reply!
     
    It looks like an issue with the Sprocket hardware. I would suggest contacting the HP phone support to get further assistance or replacement of your Sprocket.
     
    You can visit http://www.support.hp.com/contact-hp and fill in your product details to get the tech support number.
    (1) Once the support page opens please select the country in which you’re located. Next, enter your HP model number on the right.
    (2) Next, choose the ‘Contact Support’ tab at the top and scroll down to the bottom of the ‘HP Support- Contact’ page to fill out the form provided with your contact information.
    (3) Once completed click the ‘Show Options’ icon on the bottom right.
    (4) Lastly, scroll down to the bottom of the page and select ‘Get phone number.’ A case number and phone number will now populate for you.
     
    If you have any troubles, let me know and I will do my best to help.
    Have a great day 🙂
     
    Please click “Accepted as Solution” on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the “Thumbs Up Icon” below!

    Please click “Accepted as Solution” on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the “Thumbs Up Icon” below!DVortex I am not an HP Employee

    Dvortex on


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