My sprocket won’t connect to my phone

Posted by Adalynn623 on

It won’t connect to my phone and I’ve tried everything 


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11 comments

  • OMG! it still won’t connect to my iPhone xr! I have the original sprocket and I have tried charging it turning it off and go back on but it seems that there’s needs to be a button to get it to get to the Bluetooth connection but I cannot find it. i used to be able to use is 24 seven but now after I stopped using it for a while it will not connect please tell me if anyone else is having this problem!

    lynley on
  • Absolutely ridiculous! MANY people are having this problem!! We know how to use it, Duh!!! It worked once and then never again, the printer will NOT CONNECT! It does NOT SHOW in select accessories!!!! Why the hell do you nimrod employees keep repeating the same setup stuff we have all done over and over!!! Read the frigging comments!!!

    Richard Shannon on
  • Same issue as stated before. Sprocket says it connected but the accessories page is always blank. I have an iPhone 11, but I have had issues even when I had an iPhone 7. I’ve tried all the listed suggestions (spent hours and hours trying to problem solve this). Honestly the software for this device seems poor at best. Will tell everyone I know to steer clear of this device, or anything hp. It has been a constant battle with device from day one.

    Ren on
  • Same issue as stated before. Sprocket says it connected but the accessories page is always blank. I have an iPhone 11, but I have had issues even when I had an iPhone 7. I’ve tried all the listed suggestions (spent hours and hours trying to problem solve this). Honestly the software for this device seems poor at best. Will tell everyone I know to steer clear of this device, or anything hp. It has been a constant battle with device from day one.

    Renford Smith on
  • I spent months trying to connect to my sprocket plus with my iPhone 11 Pro. I’ve made all chat has been said in the support section of HP website and in the forum. There is no solution. HP doesn’t admit it but it’s clear there is a big issue with connecting sprocket to iPhones 11 and above and HP is not able to find a solution.
    My sprocket plus is totally useless. HP should refund all the sprocket/iphone owners.

    Fred on


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