My sprocket will not hold a charge and continuously blinks red/green

Posted by Keldel10 on

Hello,

 

I have a Sprocket that quit holding a charge.  It started blinking red and green at the same time.

I found some answers about resetting it, reinstalling app, etc and I've tried them all and nothing works.  It won't hold a charge long enough to do a thing.  I would love a contact to talk to a real person.

Thank you!


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1 comment

  • @Keldel10
     
    A warm welcome to HP Support Community!
    HP Sprocket requires 60-90 minutes to fully charge the battery. If the printer is not powering on after a sufficient amount of charging, then its a possible hardware failure. Please call HP Support to obtain all available repair/replacement options. You may use the following steps to contact your regional HP Support:
    1) Click on this link.
    2) Select your product type below.
    3) Enter the serial of your device. 
    4) Select the country from the drop-down. 
    5) Select the chat or get phone number options based on your preferences. 
    6) Fill the web-form and proceed further.
    Have a great day!

    Senan6806 I am an HP Employee

    senan6806 on

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