My Sprocket don't print photos anymore.

Posted by Dorine98 on

My sprocket printer doesn't print photo's anymore. I did the update in the app and I added new photopaper. The printer gives a sound when it is printing, but nothing comes out. Neither the blue verification paper. Who can give me an answer on this problem?


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  • @Dorine98
     
    Welcome to the HP Support Community.
     
    The Sprocket might have turned off or the battery might need to be charged. Use the HP sprocket app to check the battery status, and then adjust the Auto Off setting.

    Press and hold the Power button to turn on the Sprocket, and then open the HP sprocket app.

    Tap the Menu icon , and then tap sprocket.

    Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

    Under the Status section, locate Battery.

    If the battery charge is 25% or higher, continue with these steps.

    If the battery , charge the battery for 30 minutes, and then continue with these steps.chage is 24% or lower

    Tap Auto Off to change when the Sprocket turns off, if necessary.

    If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-sprocket-photo-printer/12635221/document/c05937610
     
    Let me know if this helps.
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that’ll help us and others see that we’ve got the answers!
     
    Thanks!
    Have a great day!

    I am an HP Employee

    Betty0610 on

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