I have an older Sprocket, it connects via Bluetooth, but the app says Problem with setup.

Posted by Minxiek on

I have an older Sprocket 5A:3E, apparently since I haven’t used it in awhile, the app no longer recognizes the model. I have deleted the app 2 times and got it again on my iphone. At first it connected via Bluetooth and asked if it could access my photos, now it does not even do that.

I still have photo paper for it, so I am not very happy with HP for this if the outdated product is the problem. It is still in like new condition, and fully charged.


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3 comments

  • @Minxiek
     
    I’m glad you got this sorted out
     
    Drop us a message anytime you need help
     
    Thank you

    KrazyToadI Am An HP Employee
    KrazyToad on
  • I took the Sprocket to my daughters house, she is a computer geek. It immediately worked. I have no idea why. I messed with it all day, deleted the app, deleted the Bluetooth, restarted my phone! She turned on the app and the option for the older model was there to select, and it connected and printed. Mystery!!!

    Minxiek on
  • @Minxiek
     
    Welcome to HP Community
     
    I have gone through your Post and would like to help
     
    To assist you better please provide me with the complete Sprocket model or the product number
     
    You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the “Solution Accepted” on this Post and it will also help other community members with similar issue.

    KrazyToadI Am An HP Employee
    KrazyToad on

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