HP Sprocket printing issue

Posted by Kiansung on

Why the photo quality so bad like photo below:
WIN_20181014_13_17_59_Pro.jpg

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9 comments

  • @bananamilk,
     
    I have reviewed the post. 
     
    I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 
     
    Thanks and have a good day.

    DavidSMP I am an HP Employee
    DavidSMP on

  • Hi I have already done everything possible .i redownded the app , reconnect the blutooth , checked the firmware(no new updates available ) , force restart , charged to more than 50% , used a new set of films and even used another device but nothing is working at all .  When tried to print , the printer will have a very weird trembling sound and photos came out will be same as the guy that posted this thread . I tried touching the surface of the photo , it is not smooth like supposed to be , it is rough instead . Please assist as I have wasted almost 20 films just to try .. 

    bananamilk on

  • @bananamilk,
     
    I read the reply. This could be a hardware issue with the printer. I request you to follow instructions from my earlier private post to get assistance in real time.
     
    Thanks and have a blessed week ahead.
     
     

    DavidSMP I am an HP Employee
    DavidSMP on

  • I need help as well . Tried everything I could but to no avail . Please help .

    bananamilk on

  • @Kiansung,
     
    I read the post. I will send the private message again. Please check the envelope next to the bell notification icon in the upper right corner for the private message.
     
     
    Thanks and have a blessed week ahead.

    DavidSMP I am an HP Employee
    DavidSMP on

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