HP Sprocket doesn't want to print with 1 paper left

Posted by Beobeo on

I didn't realize but I only had one paper left in the tray and it didn't want to print at all. It didn't give me an error message of "out of paper" but it wouldn't catch for the printer to actually go. Is this normal for the Sprocket? This wasn't in the product description and why does the print quality keep changing on me? This is a brand new replacement I got from HP too. :'(


Older Post Newer Post

6 comments

  • My HP Sprocket printer won’t print even though there is a brand new pack of paper in it. It says “out of paper.”

    Ratha Kelly on
  • Thanks again for all your help. I have a replacement product on the way as this was found to be faulty.

    Beobeo on
  • I apologize, as based on the single sheet pick issue you described, it sounds like you may have received a very rare faulty unit.  Please follow the instructions provided by the agent below to contact HP for a replacement. In the meantime, I know you said the latest firwmare was installed, but can you double-check again?   Once you have a connection via the Sprocket app, please do the following to update the firmware: 1.)           Make sure your Sprocket battery is charged greater than 75%, otherwise you won’t see the firmware update option.2.)           Ensure your Sprocket is powered on and connected to your phone/sprocket app (green circle in menu)3.)           In the Sprocket mobile app, tap ‘menu’ (3 lines) → ‘sprocket’ → ‘Printers’ → ‘Get Firmware Upgrade’ (blue text) The firmware update will download and transfer to the device, after which you’ll need to power it on again to reconnect. Also, are you using HP brand ZINK paper or another 3rd party brand?  If you’re utilizing non-HP media, that can also result in the poor print quality you are describing. We’re constantly working to improve the product print quality and certainly many customers are thrilled with the output they are achieving.  Hopefully you’ll be able to sort out the issue and love your Sprocket 🙂

    *I am an HP employee*The comments above represent myself and do not reflect the opinions of HP.If my post solved your issue, please click “Accepted Solution” on the post . To show appreciation for my help, please click the “Thumbs Up Icon” below! Thank you 🙂

    Spectre_Envy on
  •  
    @Beobeo
    Thank you for the update,
    I appreciate your time and efforts,
     
    I understand this could be troublesome going through these steps,
    However, I’m here to help and to ensure you are at ease.
     
    Although to be honest, If you’ve completed all the steps I had suggested earlier including the reset from your HP Sprocket User guide: Click here for information,
    I’m afraid this could mean that this is a hardware malfunction and requires either a repair or a replacement, I recommend you Contact HP for further assistance.
     
    Please use the following link to create yourself a case number, then call and it may help speed up the call process:
    Step 1. Open link: www.hp.com/contacthp/
    Step 2. Enter Product number or select to auto detect
    Step 3. Scroll down to “Still need help? Complete the form to select your contact options”
    Step 4. Scroll down and click: HP contact options – click on Get phone number to obtain a case along with the phone number.
    They will be happy to assist you immediately.
     
    If you wish to show appreciation for my efforts, 
    Mark my post as Accepted Solution.
    And click on the Purple Thumbs up icon at the bottom of my comment.
    Regards,

    Riddle_Decipher I am an HP Employee
    Riddle_Decipher on
  • Thanks for the reply. My previous printer had color issues while this one is started to show similar printing issues as well. I’m very disappointed with how hyped the printer is and all reviews I’ve seen on YouTube mention how you don’t have to change any filters to a picture and it comes out very close to the original photo. My photos have printed either with a yellow or blue tone and grainy looking (my pictures are high quality, way over 5 mb).Anyway, I added paper and it did print. I didn’t want to do that because I was under the impression that you’re only supposed 10 sheets at a time which is a pack (to ensure I don’t touch the sheets too).Firmware was already up to date.It was at 50% battery at the time and even charged it then tried again. It just wasn’t catching as one sheet.

    Beobeo on


Leave a comment