How to I get a picture to print without it automatically cropping part off?

Posted by AB74 on

How to I get a picture to print without it automatically cropping part off?


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  • Hello, @AB74 – Hope you are well 🙂
     
    Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

    HP Sprocket printer only supports these type of images: BMP, GIF, JPEG, PNG, and TIFF (iOS only) file types. So make sure you are using these kinds of images and then try printing. Also, check if the issue is specific to any particular image.
     
    Also, please check this document additional troubleshooting steps: https://support.hp.com/in-en/document/c05241268
    You can try to reset the printer and then reinstall the app and check if that helps.
     
    Please let me know if this resolves the issue, or if you require further assistance!
    Good luck 🙂

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    Please click “Accepted as Solution” on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the “Thumbs Up Icon” below!DVortex I am not an HP Employee

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