Firmware won't upgrade

Posted by Hazeleyedgurl87 on

I am having the same issue but it doesn’t time out. My firmware update downloads and moves to installing, gets to about 75% and just stays there until I give up and close it. I’ve left it for over an hour and it still won’t finish installing, just stays stuck at 75% 😒


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1 comment

  • Hello @Hazeleyedgurl87 -  Sorry to hear about the issues you encountered with firmware update. It sounds like you need to “update” your version of the Sprocket iOS app, then attempt a firmware update on your device.  You should be running app version 2.03.1 on your phone. A more detailed set of instructions for how to resolve this issue are contained in the support document here: https://support.hp.com/us-en/document/c05300073 You’ll likely have to forget/re-pair your device a couple times to make that initial connection, but after updating firmware, the connectivity should be much more reliable. Hope that helps…

    *I am an HP employee*The comments above represent myself and do not reflect the opinions of HP.If my post solved your issue, please click “Accepted Solution” on the post . To show appreciation for my help, please click the “Thumbs Up Icon” below! Thank you 🙂

    Spectre_Envy on

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