Cannot install firmware

Posted by Charlie010387 on

When I try to install the firmware on the printer it stops just before the end and no matter how long I leave it for its stuck! Please help me as I can’t print anything and I think the firmware is the problem! Many thanks

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9 comments

  • Thanks – I avoided updating my software based on something another user said about it not working at all but there is literally nothing else I can do now so i’ll give it a try and report back!

    Charlie010387 on
  • Hey @Charlie010387 -  Thank you so much for the helpful info!  This is perfect! I noticed you’re still running iOS 11.1.2, which is the previous version.  Unfortunately, Apple had introduced some rather serious bluetooth issues in earlier versions of iOS 11, which have since been corrected in their latest 11.2 release. Could you possibly try updating your iOS version from 11.1.2 → 11.2 and let us know if that resolves your FW update woes?  You should be able to manually check for a software update on your phone from:  Settings → General → Software Update. Let me know if that puts you on the path to firmware upgrade success 🙂  

    *I am an HP employee*The comments above represent myself and do not reflect the opinions of HP.If my post solved your issue, please click “Accepted Solution” on the post . To show appreciation for my help, please click the “Thumbs Up Icon” below! Thank you 🙂

    Spectre_Envy on
  • Sorry the sprocket app version is 2.3.1

    Charlie010387 on
  • Apple iPhone 6iOS 11.1.2Sprocket app version 2.03Firmware 1.1.3Joking aside after saying I was about to throw the sprocket out of the window it did randomly print a photo albeit a very pink version of it!

    Charlie010387 on
  • @Charlie010387 -  Could you provide us with a bit more detail on your mobile environment?  - Brand/model of phone - Assuming Apple – iOS version (Settings > General → About → Version  Sprocket App version – (Menu > sprocket → App Settings → App Version (tap) → Version (e.g: 2.xx.x)  Sprocket firmware version – With product connected:  (Menu → sprocket → Printers → Firmware Version (e.g: 1.1.2) If you’re willing to help with this information, we can troubleshoot your issue much easier and hopefully keep that Sprocket unit from flying outside 🙂 

    *I am an HP employee*The comments above represent myself and do not reflect the opinions of HP.If my post solved your issue, please click “Accepted Solution” on the post . To show appreciation for my help, please click the “Thumbs Up Icon” below! Thank you 🙂

    Spectre_Envy on


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