Can't pair to iphone 6+

Posted by debdunatov on

How do I get the sprocket to pair with my iPhone 6plus. It tells me it will not support this and will not connect to the device


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  • @debdunatov
    Thank you for posting on HP Forums, 
    Riddle_Decipher is at your service. 
     
    As I understand you need help connecting your iPhone 6+ to your HP Sprocket,
    No worries, as I’ll be glad to help you, that said, I’ll need a few more details to dissect your concern & provide an accurate solution: 
    Did you check the user guide for details?
    (Click here to view your user guide, look under page 4)
     
    While you respond to that, here’s what you need to do:
     
    1. Press and hold the Power Button for 3 seconds to turn on the printer. The LED will flash white as the printer
    powers on and remain solid white once fully powered on.
    2. Open iPhone® Settings and select Bluetooth. Turn Bluetooth on and then select the printer from the listed
    devices.
    3. Next, launch the sprocket app. See “Installing Mobile App” for more information.
     
    • A reminder message will appear if you try to print a photo and are not paired with your HP printer.
    • If your mobile device and printer will not pair, try reseting the printer. For instructions, see FAQ “How do I reset my printer?”
    • Only one iOS device can pair with the printer at a time. To share the printer, turn off Bluetooth and allow someone else to pair.
     
    For more details: Click here
     
    Let me know how that pans out
    feel free to give me a virtual high-five by clicking the ‘Thumbs Up’ icon,
    followed by clicking on ‘Accepted as Solution’ as it would help the community gain more knowledge,
    And Have a great day Ahead!

    Riddle_Decipher I am an HP Employee
    Riddle_Decipher on

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