Bluetooth connection problem

Posted by foxx992 on

Hi. I just got my Hp sprocket. I connected it to bluetooth, and paired it. When I go to print a picture, it tells me that the printer is not connected. I'm using an HTC 10. 

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5 comments

  • Sounds like you’re issue was resolved, but you may also want to update the firmware on your Sprocket printer if you haven’t already.  You can do this by following the instructions below: First, make sure the Sprocket is charged to at least 75% battery and powered on.Ensure the Sprocket is paired to your mobile device.On your mobile device, open the HP Sprocket app and go to menu → sprocket → Printers; A ‘blue’ firmware update link will be present or a pop-up message will appear if an update is available.After clicking the link or upgrade prompt, follow onscreen process/instructions. Thanks!

    *I am an HP employee*The comments above represent myself and do not reflect the opinions of HP.If my post solved your issue, please click “Accepted Solution” on the post . To show appreciation for my help, please click the “Thumbs Up Icon” below! Thank you 🙂

    Spectre_Envy on

  • Perfect! Glad it worked. Hope you enjoy exploring and using this product. 

    * * ***I work for HP. My posts represent my suggestions/opinions and not HP.Please give me a + or Kudos if you found my posts helpful. Thank you 🙂

    robinred3811 on

  • worked perfectly

    foxx992 on

  • Hi, if you are on an Android device, you might want to SEND or SHARE via Bluetooth to get it printed. Hope this helps. 

    * * ***I work for HP. My posts represent my suggestions/opinions and not HP.Please give me a + or Kudos if you found my posts helpful. Thank you 🙂

    robinred3811 on

  • Hi @foxx992,
     
    A warm welcome to the HP community.  A very good day to you. 🙂 I understand that you require assistance regarding issues with the sprocket printer not printing from your HTC phone. It will be a genuine pleasure to help you. 🙂
    Stupendous description of the issue before posting. Kudos to you for that. 🙂
    For better clarity and to assist you better I would require more information regarding this.

    Did you restart the printer and the phone and check again?
    Did the Bluetooth pairing happen correctly?
    For a start, please delete the Bluetooth setting for the printer on your phone and pair the printer again and check if it connects and prints.
    Then uninstall the sprocket app and reinstall it and try again.
    Try to isolate the issue by pairing it with a different phone or IPad or IPhone.
    If it works fine on a different device, then the issue is not with the printer. It is the phone that is the culprit. Please contact HTC in this regard to try and correct the situation.

    These links should help.
    Link 1: HP Sprocket Photo Printers – Setting up the Printer: http://support.hp.com/in-en/document/c05243304
    Link 2: Sprocket manual: http://h10032.www1.hp.com/ctg/Manual/c05280005
    Link 3: HP Sprocket Photo Printers – Frequently Asked Questions (FAQs): http://support.hp.com/in-en/product/hp-sprocket-photo-printer/12635221/document/c05241268/
    From the third link try steps in the options: “What if the printer does not print?” and “How do I reset my printer?” This should do the trick for you. Please keep me posted. I will keep a watch for your reply.
     
    Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I’ll be there to assist you. 🙂
     
    To simply say thanks, please click the “Thumbs Up” button to give me a Kudos to appreciate my efforts to help.
     If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂
    Take care now and have a splendid week ahead. 🙂

    DavidSMP I am an HP Employee
    DavidSMP on

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