App does not connect to Sprocket

Posted by IRoossien on

The app doesnt connect with sprocket. Ive tried several phones. The sprocket is on, Bluetooth is on (phone). But when I want to print a photo he keeps 'sending' to the sprocket. Looks likes there is no connection but my phone does find the sprocket
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5 comments

  • @IRoossien
    Thank you for the update,
    I appreciate your time and efforts,
     
    I’m glad to hear the issue is resolved 😉
    You’ve been great to work with and it has been a genuine pleasure interacting with you.
    If you need further assistance, feel free to reach out to us 🙂
    Take care now and do have a fabulous week ahead. 🙂

    Flower_Bud on
  • It works! Thx!

    IRoossien on
  • @IRoossien
     
    Thanks for responding,
    It’s great to have you back,
     
    Please try the steps to resolve the issue 🙂 and keep me posted!

    Flower_Bud on
  • The sprocket is new. Never been used

    IRoossien on
  • @IRoossien
    Thank you for posting on HP Forums,
    Flower_Bud is at your service.
     
    As I understand, sprocket app does not connect to the sprocket, 
    No worries, as I’ll be glad to help you, that said, I’ll need a few more details to dissect your concern & provide an accurate solution:
    When was the last time it worked fine?
    Were there any hardware/software changes made?
     
    Let’s uninstall Sprocket app and reinstall the updated version of the app from the store. 
     
    Also, update Firmware: 

    Open the HP sprocket app.

    Tap the Menu icon , tap sprocket, and then tap Printers.
    The Sprocket information screen displays.

    Look for a Sprocket firmware upgrade.

    If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    If a firmware upgrade option does not display, the Sprocket firmware is up-to-date.

    Once completed, try printing from the app. 
    Let me know how this goes,
    Cheers!
     
    If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the ‘Thumbs Up’ icon below,
    Followed by clicking on “Accept as solution” from the drop-down menu on the upper right corner,
    Thank you for posting in the HP Support Forum.  Have a great day!

    Flower_Bud on

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