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App can find Sprocket 100
Posted by Davewarman on
I have downloaded the App and when I go to find my Sprocket printer, the app does not find the printer.
Reset the Sprocket, rebooted phone uninstall Sprocket app, re-installed App... still can find my Sprocket 100
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@Davewarman, Welcome to HP Support Community!
TEJ1602 I am an HP EmployeeIf you have already performed the steps from the document Sprocket Does Not Connect or Print and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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