Android not able to see Sprocket

Posted by n1di1p on

I am trying to pair my sprocket to my one plus with Android 7, but my phone does not see the my printer.

I have tried resetting the printer but still does not work.

Please help!

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3 comments

  • Hi @n1di1p,Thank you for your reply, I’ll be more than glad to help you. I understand that the unit does not work with Android 7 phone. This issue may require a one to one interaction over the phone. Hence, please contact HP Phone Support for further assistance at the link: www.hp.com/contacthpYou may select the country and type the product# of the unit and then follow the on-screen instructions to contact HP phone support. You have a good day ahead.

    Rainbow23 I am an HP Employee If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!
    Rainbow23 on
  • Hi @Rainbow23 , Thank you for your response. As I added in my original post, I have done the suggested steps in the FAQs and the Setting up the Printer you provided.  I was able to see the printer with my husband’s phone (Moto G4 with Android 6) but not my phone (One Plus 3 with Android 7). I had to use his phone -which is a work around but it would be nice if I can use my printer with my phone and not wait for my husband to be around to print. I repeat, the printer is not visible in an Android 7.0 device. Have a good day.

    n1di1p on
  • Hi @n1di1p,
    Welcome to HP Forums, this is a great place to get support, find answers and tips.

    Thank you for posting your query. I’ll be more than glad to help you.

    I understand that you are facing issues with your HP Sprocket wherein the phone does not recognize it.
     
    I suggest that you check the links: Frequently Asked Questions (FAQs)  and Setting up the Printer
     
    You have a good day ahead.

    Rainbow23 I am an HP Employee If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!
    Rainbow23 on

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