Won’t turn on used once arrived today completely dead after charging

Posted by SarahRW on

I have just got this out of box printed 10 pics put on charge, full charge taken couldn’t find on phone turned off now won’t turn on. Help me please not impressed.


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1 comment

  • @SarahRW
     
    A warm welcome to HP Support Community!
    Its recommended to charge HP Sprocket for at least 30 minutes using a power source with at least 2 AMPs, such as a wall adapter or USB-capable power strip. If the printer still doesn’t power on after sufficient charge, then try resetting the printer. Here is how to do it:
    1.) Remove the paper cover.

    2.) Locate the Reset button.

    3.) With a paperclip or pin, press and hold the Reset button for 3 seconds.
    The printer resets.
    4.) Replace the paper cover, and then turn on the printer.
    Let me know how it goes!
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that’ll help us and others see that we’ve got the answers!
    Have a great day!

    Senan6806 I am an HP Employee

    senan6806 on

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