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white edge at the top of the photo HP sprocket

Posted by chesterlover on

Hello

 

I have a problem with my sprocket printer. Every time I print a photo it leaves a white edge on the top of the picture. How can I solve this problem? Is this normal, or is this a hardware problem? 

 

 

IMG_20180930_113300.jpg


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1 comment

  • @chesterlover,
     
    Welcome to the HP Forums!
     
    Thank you for posting your query on this forum, it’s a great place to find answers.
     
    Don’t worry, I assure you I will try my best to get this sorted.
     
    I recommend you follow the steps in the below article and check if it helps.
     
    https://support.hp.com/us-en/product/hp-sprocket-photo-printer/12635221/document/c05660842
     
    Let me know how it goes and you have a great day!
     
    If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
     
    Cheers!

    The_Fossette I am an HP Employee
    The_Fossette on

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