Contanst errors like:
- Error downloading firmware. Make sure you're connected to Internet (which I'm both via WiFi and phone data) and try again.
- Error with firmware.
Tried 3-seconds-pinning reset pinhole. Nothing changes.
Is really that difficult to offer the firmware file for direct download and copy&paste the file into, for example, "Phone://Sprocket/Update" folder?
It has taken me 3 hours re-trying to finnaly beeing able to upgrade the ***** printer.
@franzrogar and @legdk I posted a response in another thread here. Try all or some of those steps. Worked for me. Hopefully it will work for you.
I get the same error messagewhen I try to update the firmware. I try to update because of the popup saying that there’s a new update. How to I update, when the download fails every time?
Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.
I understand that you’re unable to update the firmware for your HP Sprocket printer.
May I know the reason why you want to perform a firmware update? Are you facing any issues with the HP Sprocket?
Let me know. Cheers! 🙂