Unable to update and battery trouble

Posted by Jlbtexas on

I have the Sprocket printer which I’ve had for 2 years.  First it is not charging but is 100% when plugged in second  I have followed the steps to upgrade the firmware but it is not doing it.  Any suggestions other than repeating the steps I have done?  Thank you.


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1 comment

  • @Jlbtexas, Welcome to HP Support Community!
     
    Reset the printer

    Turn on the printer.

    Locate the Reset button near the charging port.

    Gently insert the straight pin into the reset button access point, and then press the Reset button for 3 seconds.
    The printer resets and turns off.

    Turn on the printer.

    Try updating the firmware now.
     
    If you still have issues, let me know the exact printer model for further assistance.
     
    Keep me posted.
     
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

    TEJ1602 I am an HP Employee
    TEJ1602 on

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