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Sproket printing blanks
Posted by tlloyd83 on
I have gone through the many forum posts about this and followed all of the instructions in your responses and videos but my HP sprocket is still printing blanks. It is a new pack of Zink paper and I have tried 3 packs.
The printer is:
- Fully charged
- not showing up as needing an update
-loaded with new paper, including the blue card
- been reset about a dozen times now
it spits out the blue card, then after a second or two prints a perfectly blank photo.
The printer was working fine until I ran out of paper, I purchased more (and now have purchased even more) and nothing works.
Please do not cut and paste the same thing I have seen on everyone else's support page, I have tried it, it has not worked
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@tlloyd83, Welcome to HP Support Community!
TEJ1602 I am an HP EmployeeIf you have already performed the steps from the document Improving Print Quality and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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