Sprocket wont turn on, charging light flashing

Posted by C8932 on

I have just purchased a sprocket 200, i have got home, unboxed it and plugged it in! I am unable to turn the sprocket on and the charging light is continuously flashing red. I have left it for half an hour and still nothing. I have tried the trouble shooting on the website and it doesnt seem to be working. I cant view the issue on the app, because it wont turn on for me to be able to connect it. Any help would be appreciated.

TIA

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1 comment

  • @C8932
     
    Welcome to HP support community.
     
    Try the steps mentioned in this HP document to fix the issue:- Click here
     
    I hope that helps.
    To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
    Cheers.

    Sandytechy20 I am an HP Employee
    sandytechy20 on

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