Sprocket won’t turn off or print

Posted by kotaelliott10 on

I own a Sprocket 200. I was printing a lot of pictures and it stopped printing. I decided to try to shut it off and then turn it back on. Now it currently won’t shut off. 

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  • I am trying to turn my sprocket off but it just keeps flashing red. I have tried holding the button on the back near the charging part. But that is not working.

    Olivia Gray on
  • @kotaelliott10 Hello,In order to palliate this issue, please reset the printer as follows:Make sure the printer is on.Remove the paper cover.Locate the Reset button.With a paperclip or pin, press and hold the Reset button until the Charging Indicator light turns off.The printer resets and turns off.Replace the paper cover, and then turn on the printer.I remain at your disposal in case of need.Best regards,

    I’m not an HP employee. Did this message answer your question? Include it below as an Accepted Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

    Mans on

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