Sprocket won’t print

Posted by Lckiral on

Sprocket won’t print. Gift for my 11 year old for Christmas. Very frustrating. What is HPs solution to this?


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3 comments

  • @MWG1
     
    Thanks for the reply.
    I appreciate your time and effort.
    I understand the issue better now.
     
    I see that you have updated the app and still issue persists.
    Let us give another try.
    Uninstall the HP Sprocket app and and reinstall it again.
     
    Let me know if that helps.
    Cheers.

    Sandytechy20 I am an HP Employee
    sandytechy20 on
  • I am trying to print from an iPhone with iOS 11.2.1 and when I hit the print button the photo just sits in the queue. I have removed the device from my phone’s Bluetooth, restarted my phone, connected the sproket to my Bluetooth, opened the sproket app and did the update. It still doesn’t work. The paper is in correctly and the device is fully charged.

    MWG1 on
  • @Lckiral
     
    Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that your HP Sprocket is not printing. I would like to help you resolve this issue.
     
    However, I will need a few details to provide an accurate solution,

    Are you getting any error message on the app while printing?
    From which device are you trying to print on sprocket.

    Meanwhile:
     
    Sometimes a print job sent from the HP sprocket app does not print. Check the following:

    Bluetooth is turned on, on your mobile device.

    HP Sprocket Photo Paper is loaded with 10 sheets or fewer.

    The Sprocket is charged and turned on.

    The Sprocket is within range of your mobile device.

    The Sprocket firmware is up-to-date.

    For detailed troubleshooting steps, go to HP Sprocket 2-in-1s – Frequently Asked Questions (FAQs).
    If the issue persists,
    Uninstall and reinstall the HP Sprocket App on the device.
     
    Reply with the result of the above-mentioned steps, for further assistance.
    Cheers.
     

    Sandytechy20 I am an HP Employee
    sandytechy20 on

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