I have an HP Spocket that I purchased early in 2018. I just upgraded to an iphone XS Max - and although i reinstalled the app, and my sprocket is fully charged, the phone is not seeing it when I try to set it up.
It initially showed up, but I followed on line instructions and asked it to forget tthe device - now nothing is showing up at all for a sprocket.
Help would be greatly appreciated.
Please send me the contact information for the Hawaii rep as well.
Thank you for posting on HP Forums.
If you have tried all possible steps available in this document then its a possible hardware failure and you may call HP Support to obtain a replacement. I’ve send you a private message with instructions on how to contact your regional HP Support. Could you please check your inbox on the forums page for the private message.
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Senan6806 I am an HP Employee