Sprocket won't connect via bluetooth to my iPhone

Posted by Prwdmomma on

I am having an** issue as so many and have tried everything to get my sprocket to connect. I’ve had it for only about two month. When I first purchased it I was able to connect and print one picture. Now it will not connect at all to any of our devices. Please send me the contact information of the regional rep here on Oahu Hawaii so that I can discuss device replacement. Please help

 

edited**


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  • @Prwdmomma, Welcome to the HP Support Community!
     
    Performing these steps may resolve the issue.
     
    Make sure the sprocket is completely charged.
     
    Check for any software updates on the iPhone
    Click here to know how.
     
    Restart your mobile device and clear cache on the sprocket

    Turn off your mobile device, and then turn it back on.

    Turn on the Sprocket.

    Remove the paper cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds. The Sprocket resets and turns off.

    Reset the Sprocket
    Hold the power button until LED flashes rapidly then release button and press once more to power off. Then press again to power back on.
     
    Upgrade the Sprocket firmware

    Make sure the Sprocket is on and your mobile device is connected to the Internet.

    On your mobile device, open the HP sprocket app.

    Tap the Menu icon , and then tap sprocket.

    Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

    Look for a firmware upgrade.

    If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    If a firmware upgrade option does not display, the firmware is up-to-date.

    Make sure Bluetooth is ON on the iPhone 

    Tap the Menu icon  , tap sprocket, and then tap Manage Printers.

     Tap Add New Printer, and then tap the name of your Sprocket

    Click on this Link to contact HP.
     
    Let me know how this goes.
     
    If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
     

    KUMAR0307 I am an HP Employee
    Kumar0307 on

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