Sprocket won’t connect

Posted by Sososososo on

I got a sprocket 200 as a gift. I followed the directions and it just won’t connect. My phone can’t see it. I read that it could be connecting to something else that has blu

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3 comments

  • @Sososososo
     
    I’m glad you got this issue sorted out
     
    Do visit our HP Support Community and drop us a message anytime you need help
     
    Thank you 😊

    KrazyToadI Am An HP Employee
    KrazyToad on

  • I read about the sprocket connecting to another Blue Tooth signal. I brought it into another room and plugged it into my computer to charge it. I was able to see the HP app on my computer. And then when I tried to connect to my phone, it worked. Don’t know if it was because I changed rooms or if its because I connected it to my computer. Either way it worked.

    Sososososo on

  • @Sososososo
     
    Does your Phone detect other Bluetooth devices or do other Phones detect the Sprocket?
     
    Ensure your iOS has all the latest updates
     
    If the issue persists please follow the instructions on Page 3 in this User Guide: http://h10032.www1.hp.com/ctg/Manual/c06125670 to Reset your Sprocket
     
    Keep me posted how it goes 😊
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the “Solution Accepted” on this Post and it will also help other community members with similar issue.
     
     
     

    KrazyToadI Am An HP Employee
    KrazyToad on

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