Sprocket won’t charge or turn on

Posted by Maya10 on

I’m having problems with my hp sprocket. I recently bought it about 2 days ago and now whenever I try to charge it the charging light is solid red and then the light turns off. I tried resetting it and turning it on and it won’t work. Please help.


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3 comments

  • @Maya10
     
    This looks like a hardware issue.
     
    Please reach out to the HP Support in your region regarding the service options for your printer.
     
    Hope this helps!
     
    Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

    TEJ1602 I am an HP Employee
    TEJ1602 on
  • I did plug it in for it to charge but the red light would only stay on for about 10 minutes and then it goes off and I can’t print anything.

    Maya10 on
  • @Maya10, Welcome to HP Support Community!
     
    Did you try to plug the sprocket for charging: Does it light then? Can you try to make it print when charging? Could possibly indicate something about the issue.
     
    Keep me posted.

    TEJ1602 I am an HP Employee
    TEJ1602 on

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