Sprocket won’t charge

Posted by Karens100 on

Got my sprocket as s Xmas gift. I set it up and got 6 pictures printed. Sprocket turned off and now will not charge

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  • The same thing happens to me. It flashed red/green continuously while trying to charge, and it doesn’t hold power. I haven’t been able to use it for a while, and I am considering buying another brand.

    Ana Martin on
  • I have tried to charge it but the red light just flashes continuously. I have tried different plugs but to no avail.
    Sherry on
  • Same issue for me – purchased 11/2019, and have used a handful of times since. Now, it won’t hold a charge. Just got off of chat support and was 1) accused of buying a refurbished item, 2) was told my warranty explored in 1/2020 (not a typo, they later corrected to November 2020 when I inquired further), and I was told there was nothing HP could do so I should buy a new device. I would not be willing to spend any more money on an HP product based on how this one worked and the customer service response I received.

    Sarah Strohmenger on
  • I’ve only used my HP sprocket 200 printer a couple of times. It’s been in the box for a while. I have tried to charge it as it won’t turn on but the red light just flashes continuously. I have tried different cables and plugs but to no avail. It just won’t charge or turn on?

    Tracy alton on
  • @Karens100
    Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that your HP Sprocket is not charging. I would like to help you resolve this issue. 
    However, I will need a few details to provide an accurate solution,

    When dd this issue start?
    Did you do any hardware or software changes?
    Did you try with the different charging cable and different outlet?

    Reset the printer. On the printer, locate the reset button underneath the paper cover, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds. The printer resets and turns off.
    Figure : Locating the reset button

    Let me know how it goes.

    Sandytechy20 I am an HP Employee
    sandytechy20 on

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