Sprocket viewer cannot close

Posted by RL_5722 on

Hi, I bought the HP sprocket 2-in-1 printer last year and never had issues with it. When I used the sprocket today, the viewer can’t close no matter how many times I tried. As a result of the viewer being open, my sprocket cannot connect via Bluetooth to my phone for printing. Is this a hardware or software issue and what can I do? Thanks! 

 


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  • @RL_5722
     
    Welcome to HP support community.
     
    Try the steps mentioned in this HP document to fix the issue:
     
    Reset your mobile device and Sprocket

    Turn off your mobile device, and then turn it back on.

    Turn on the Sprocket.

    Remove the Paper Cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds until the Sprocket turns off.
    NOTE: 
    The location of the Reset button varies by Sprocket model. Typically, the button is located underneath the Paper Cover, but can also be found on the outside next to the charging port.

    Example of resetting the HP Sprocket Select Photo Printer

    Turn on the Sprocket.

    Upgrade the Sprocket firmware

    Make sure the Sprocket is on and your mobile device is connected to the Internet.

    On your mobile device, open the HP sprocket app.

    Tap the Menu icon , and then tap sprocket.

    Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

    Look for a firmware upgrade.

    If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    If a firmware upgrade option does not display, the firmware is up-to-date.

    You can refer this HP document for more assistance:- Click here
     
    I hope that helps.
    To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
    Cheers.
     

    Sandytechy20 I am an HP Employee
    sandytechy20 on

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