Sprocket printing horizontal lines on pictures

Posted by Hille3811 on

It was working great for the first 20 or so photos, then when I inserted new paper (the smart paper was on the bottom) and it started to print my photos horizontal lines started to appear on the photograph. To begin with I thought it was just bad paper however, I have inserted more paper and the problem is still there.

I've tried:

letting it cool down,

turning it on and off again,

checking the firmware (there is no update),

using Hp zink paper (I've only used this),

reloading the paper

 

I haven't had this for very long at all and want it to work well.

I added a photo in to show what it is doing to all photos it prints no matter what the colour is. If anyone has advice please help me!

 

IMG_6689.JPG

 

 

 

 

 


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1 comment

  • @Hille3811, Welcome to HP Support Community!
     
    If you have already performed the steps from the document HP Sprocket Printers – Improving Print Quality and the issue persists, it could be a hardware failure.
     
    Please reach out to the HP Support in your region regarding the service options for your printer.
     
    Hope this helps!
     
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

    TEJ1602 I am an HP Employee
    TEJ1602 on

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