sprocket printing blue

Posted by jlee32 on

i bought a sprocket yesterday and was really excited to start printing, however all my photos came out with a blue tint. I've tried restarting, putting through the smart sheet again, updating firmware and all the possibilities suggested on hp support. However it has not fixed the problem! I'm very disappointed, is it because of a bad batch of photo paper? how can I resolve this 

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  • @jlee32
    A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.
    It looks like have tried all possible steps mentioned in this document to improve the HP Sprocket Print Quality, since those steps failed to resolve the issue. I’m afraid, it’s a possible hardware failure. I’ve send you instructions on a private message on how to reach your regional HP Support. Could you please check your inbox on the forums page for the private message.
    Have a great day!

    Senan6806 I am an HP Employee

    senan6806 on

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