sprocket printing blue

Posted by jlee32 on

i bought a sprocket yesterday and was really excited to start printing, however all my photos came out with a blue tint. I've tried restarting, putting through the smart sheet again, updating firmware and all the possibilities suggested on hp support. However it has not fixed the problem! I'm very disappointed, is it because of a bad batch of photo paper? how can I resolve this 

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  • Good afternoon guys
    I to have this annoying blue tint which I didn’t have in the beginning so I’m very disappointed with my new device…..:-(
    Have tried all the trouble-shooting suggestions but to no avail

    Charmain on
  • Hello guys,
    I have the same problem – all prints are blue. Have gone through all the steps(reset,firmware etc) which you advised in other topics, but still nothing – it all prints blue.
    Please assist.

    Nick on
  • Hi my pictures on my new hp sprocket select are printing out with a blue tint and I’ve tried recalibration and doing all the steps the hp virtual agent told me too and the firmware is also updated. What do I do now?

    Nour on
  • @Lbk3
    The possible steps that could resolve the printer quality issue are in this document: https://support.hp.com/in-en/document/c05660842
    If you have tried all the steps in the above document, I would personally suggest you contact our HP Support. 
    Click here: https://support.hp.com/us-en/contact-hp?openCLC=true
    Make sure you select the Country and Region.
    Keep me posted, how it goes!
    If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that’ll help us and others see that we’ve got the answers!
    Welcome to the HP Community:)
    Have a great day!

    Raj1788I am an HP Employee 
    Raj1788 on
  • I also have the same issue. I have updated firmware, re calibrated multiple times and reset with no luck – still getting blue tinged photos 

    Lbk3 on

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