Sprocket Plus won’t stay on without holding the button

Posted by Dsimmonds79 on

I have fully charged the new sprocket plus and used 1 lot of 10 papers. I have refilled and the sprocket plus will only stay on and print if I hold the on button on. I have reset and still the same. Please help. Thanks

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2 comments

  • @Dsimmonds79, welcome to HP Support Community!
     
    Reset the printer-
    Remove the paper cover, insert a straight pin into the access point next to the input tray, and then press the Reset button for 3 seconds. The Sprocket resets and turns off.

     
    If you completed the step and issue has not resolved, contact HP Customer Support.
     
    Hope this helps!
     
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

    TEJ1602 I am an HP Employee
    TEJ1602 on

  • Thank you. Prefer written solution as travelling at the moment and no access to phone. Thank you

    Dsimmonds79 on

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