Sprocket not connecting and printing blanks

Posted by Klara4 on

Hi there,

 

I bought my sprocket a few years ago now and have never had an issue. Then maybe a week ago I went to print with my sprocket and it would not turn on so I charged it. Now it turns on briefly connects to my phone then starts the printing queue, disconnects and prints all the pages that are loaded blank.

 

i have tried everything, reset the sprocket, forgotten the device and reconnected them, used new paper, re-loaded the sprocket, charged the sprocket ect and nothing seems to be working. Every time I connect the sprocket it disconnects and prints these blank pages and will keep printing Len like spinning until i press the reset button and then the power doesn’t respond and it will turn on randomly.

 

i have no firmware updates and my iPhone is updated to the most recent iOS.

 

is there anything else I can do? 

 

Thanks,

klara 

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1 comment

  • @Klara4
     
    I see that you have performed all the troubleshooting required
     
    At this point I would request you to contact HP Support for further assistance
     
    Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

    Thank you 😊
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the “Solution Accepted” on this Post and it will also help other community members with similar issue.

    KrazyToadI Am An HP Employee
    KrazyToad on

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