Sprocket makes noise, but no photo's printer

Posted by Dirry on

Printer is connected to iPhone, printer is on. making noise like it's making a print, but paper is nog coming out.

I checked the paper (right way, anough etc.). I did reset de Sprocket but nothing helps...

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  • @Dirry Welcome to HP Forums, This is a great place to get support, find answers and tips, Thank you for posting your query, I’ll be more than glad to help you out 🙂 As I understand you are facing issues with getting the sprocket print.Don’t worry as I’ll be glad to help, Together we could work, and get it right. 😉 I went through the post and I see that you’ve tried most of the steps by yourself, Kudos to you on that. 🙂 However, to provide an accurate resolution, I need a few more details:  Did you try to update the firmware for it?Is the status indicator blinking red? ( This indicates the printer is in an error state ) Meanwhile, Let’s try to update the printer’s firmware and see if it fixes it. Upgrade the printer firmware using the HP sprocket app. HP regularly releases printer updates.

    Make sure the printer is charged 50% or more.
    Make sure the printer is on and your mobile device is connected to the Internet.
    On your mobile device, open the HP sprocket app.
    Tap the Menu icon , and then tap sprocket.
    Tap Printers, and then tap your printer in the list.The printer information screen displays.
    Look for a firmware upgrade.

    If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
    If a firmware upgrade option does not display, the printer firmware is up-to-date.

    Let me know how that pans out.
    I hope you have a good day ahead,
    And Feel free to ask any other queries as  well,
    Considering, this forum has some of the best people in the world available and ready to help. 😉

    BarachielI am an HP Employee

    Barachiel on

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